Privacy, Cookies and Communications
- Data collected: name, phone number, delivery address/city, WhatsApp conversations, and service requests.
- Purposes: orders, payments, delivery, warranty, repairs, support, fraud prevention, improving services/the website, legal obligations, and promotions with consent.
- Necessary sharing only: with delivery providers, payment service providers, technicians/suppliers, and authorities when required by law. SMG PLUQ does not sell customer data.
- Data retention: data is retained only for as long as necessary for services, warranties, accounting, fraud prevention, or legal obligations; it is then deleted or anonymized.
- Correction or deletion requests: customers may submit requests through the official WhatsApp channel. Certain data may be retained when required by law.
- Essential cookies: activated automatically. Analytics or advertising cookies are used only after consent.
- Marketing consent is never required to place an order. Customers may unsubscribe at any time.
Website Rules and Testimonials
- Content may not be copied without authorization. Photos and trademarks belong to SMG PLUQ or their respective owners.
- It is prohibited to submit false requests, commit fraud, attack, or disrupt the website. SMG PLUQ may restrict access for abusive or fraudulent users.
- A testimonial is published only with the customer’s permission. A photo or video requires specific consent.