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General Terms and Conditions of Sale and Use
September 27th 2026
1. Purpose and Acceptance
These terms govern the use of the website, WhatsApp inquiries, sales, reservations, special orders, trade-ins, and repairs carried out by SMG PLUQ G.
The customer accepts the applicable terms when they confirm an order, make a deposit or payment, submit a trade-in or repair request, or use a service after being presented with these terms.
2. Products, Prices and Availability
Products are described with the greatest possible care. Photos may be illustrative, and certain specifications may vary depending on the version.
The price is displayed when it has been confirmed; otherwise, “Price on request” is displayed. Availability is confirmed via WhatsApp.
SMG PLUQ may correct an obvious pricing or description error. The customer will be informed before the order is processed and may either accept the correction or cancel the order and receive a refund of amounts already paid.
3. Authenticity and Condition
Products are inspected before sale, and their condition is communicated to the customer. The customer may verify the IMEI or serial number.
SMG PLUQ does not sell counterfeit products. For a used device, any known replaced parts are disclosed before purchase.
4. Orders and Cancellation
A standard order may be cancelled before shipment. An order that has already been prepared requires SMG PLUQ’s approval for cancellation. After shipment, delivery fees remain payable.
A special order cannot be freely cancelled after the supplier order has been placed.
5. Payment
Accepted payment methods: cash at the store, Mobile Money Merchant, payment on delivery when approved, or another method agreed upon via WhatsApp.
Any applicable transfer or withdrawal fees are the customer’s responsibility. A receipt is issued after payment has been confirmed.
Electronic payments must be confirmed before the product is handed over. Cash payments are counted at the time of handover. The delivery driver will not hand over an unpaid product.
SMG PLUQ may request identity verification for a suspicious transaction
7. Liability and Proper Use
The customer must follow safety and usage instructions. SMG PLUQ is not responsible for losses caused by improper use or inaccurate information provided by the customer.
To the extent permitted by law, SMG PLUQ is not liable for indirect, commercial, or loss-of-profit damages. No exclusion applies where such exclusion is prohibited under Beninese law.
8. Force Majeure
Any complaint must be submitted within a reasonable period through the official WhatsApp channel or at the store, together with the receipt and any relevant supporting evidence.
Management will review the request. The parties will first seek an amicable solution; mediation may be used by mutual agreement.
These terms are governed by the applicable laws of the Republic of Benin.
9. Complaints and Disputes
SMG PLUQ is not responsible for delays reasonably beyond its control, including customs, suppliers, transportation, government decisions, internet/electricity/payment outages, disasters, fires, conflicts, or civil disturbances.
10. Updates
The current version and its effective date are published on the website. Significant changes may be announced via WhatsApp.An order that has already been confirmed remains subject to the terms accepted at the time of confirmation.
Delivery Policy
Delivery is available in Cotonou, surrounding areas, and throughout Benin whenever a suitable delivery service is available.
Delivery outside Benin is available by special arrangement. In-store pickup is also available.The cost depends on the destination and package. Urgent delivery may cost more. The estimated delivery time will be communicated via WhatsApp.
The customer must provide an accurate name, phone number, and address and remain reachable.
If delivery fails because the customer is unavailable or has provided incorrect information, the product will be returned to the store and the initial delivery fees will not be refunded.
A package with damaged or altered packaging must not be accepted. SMG PLUQ will investigate with the delivery partner; replacement or refund will only be provided after verification.
Responsibility for the product passes to the customer or the authorized recipient once the package has been received and accepted.
Reservation Policy The reservation period is agreed individually via WhatsApp. A minimum 50% deposit confirms the reservation. Proof of reservation includes: official WhatsApp confirmation, deposit receipt, agreed product and deadline, and the customer’s name and phone number.
If the deadline is exceeded, the reservation ends and the product may be sold. Any applicable refund will be reduced by an administrative fee determined according to the product.
If the customer cancels before the deadline, the deposit becomes store credit valid for 90 days and cannot be exchanged for cash. The credit belongs to the original customer, may be transferred with approval, and may be topped up with an additional payment.
If SMG PLUQ cannot provide the product, the deposit will be refunded. A transfer to another product may also be approved. Special Order Policy The estimated arrival time is determined individually via WhatsApp. The customer pays 50% at the time of ordering; the remaining 50% is due immediately when the product arrives at the store.
The deposit becomes non-refundable once the supplier order has been placed. If SMG PLUQ cannot obtain the product, the customer will receive a full refund. Any replacement product or price change requires the customer’s approval. .
Delivery outside Benin is available by special arrangement. In-store pickup is also available.The cost depends on the destination and package. Urgent delivery may cost more. The estimated delivery time will be communicated via WhatsApp.
The customer must provide an accurate name, phone number, and address and remain reachable.
If delivery fails because the customer is unavailable or has provided incorrect information, the product will be returned to the store and the initial delivery fees will not be refunded.
A package with damaged or altered packaging must not be accepted. SMG PLUQ will investigate with the delivery partner; replacement or refund will only be provided after verification.
Responsibility for the product passes to the customer or the authorized recipient once the package has been received and accepted.
Reservation Policy The reservation period is agreed individually via WhatsApp. A minimum 50% deposit confirms the reservation. Proof of reservation includes: official WhatsApp confirmation, deposit receipt, agreed product and deadline, and the customer’s name and phone number.
If the deadline is exceeded, the reservation ends and the product may be sold. Any applicable refund will be reduced by an administrative fee determined according to the product.
If the customer cancels before the deadline, the deposit becomes store credit valid for 90 days and cannot be exchanged for cash. The credit belongs to the original customer, may be transferred with approval, and may be topped up with an additional payment.
If SMG PLUQ cannot provide the product, the deposit will be refunded. A transfer to another product may also be approved. Special Order Policy The estimated arrival time is determined individually via WhatsApp. The customer pays 50% at the time of ordering; the remaining 50% is due immediately when the product arrives at the store.
The deposit becomes non-refundable once the supplier order has been placed. If SMG PLUQ cannot obtain the product, the customer will receive a full refund. Any replacement product or price change requires the customer’s approval. .
Trade-In Policy
- The customer must provide a valid ID, their phone, the IMEI/serial number, proof of ownership if requested, and remove all passwords and activation locks.
- The value depends on the physical and functional inspection, model, storage capacity, condition, battery, repair history, and resale market. A WhatsApp estimate may change after inspection.
- The approved value may be deducted from a purchase, converted into store credit, or paid in cash or via Mobile Money when approved.
- The customer must back up and then erase their data and remove the SIM card and memory card. SMG PLUQ is not responsible for any data left on the device and may reset the device after acceptance.
- The trade-in becomes final after inspection, ownership/lock verification, acceptance of the value, and written or WhatsApp confirmation. It cannot be cancelled without SMG PLUQ’s approval.
- A stolen, locked, or fraudulent device will be refused or the transaction cancelled. The customer remains responsible for any ownership claims and must repay any value already received.
Repair Policy
- The device is inspected before a quotation is provided. Diagnostic fees may remain payable even if the customer declines the repair.
- No repair begins without approval. Any additional fault discovered will result in a revised quotation and new approval. The estimated timeframe will be communicated via WhatsApp.
- The customer must back up their data and remove the SIM card and memory card. SMG PLUQ is not responsible for data loss. Pre-existing damage will be documented.
- A repair may affect the device’s water resistance or manufacturer’s warranty.
- The quality/type of parts will be explained before approval. Compatible parts require the customer’s approval. Original parts are used when available and requested. Old parts are returned upon request. A customer-supplied part is installed at the customer’s own risk.
- Repair warranty: 7 days, limited to the work performed and excluding impact, liquid damage, improper use, and new unrelated faults.
- A deposit may be required before ordering parts; full payment is due upon completion. Only the customer or an authorized person may collect the device with the receipt/code and must test it on-site.
- SMG PLUQ will notify the customer via WhatsApp or phone. Storage fees apply after 30 days; the device may potentially be considered abandoned after 90 days, subject to applicable law. All outstanding fees must be paid before collection.